Job Detail

Job Responsibilities

A guest-focused professional Guest Relation Officer is needed to support hotel operations by creating a welcoming atmosphere and ensuring visitors receive attentive, courteous, and efficient service throughout their stay.

Key Responsibilities

Welcome guests warmly and assist with inquiries, requests, and hotel information.

Handle guest feedback and resolve service concerns professionally.

Coordinate with reception, housekeeping, food and beverage, and other departments.

Support check-in and check-out procedures when required.

Maintain accurate guest records and communicate special requests to the relevant teams.

Follow up on guest concerns to ensure satisfactory resolutions.

Promote available hotel facilities, dining services, and guest amenities.

Maintain professional communication and protect guest confidentiality

Note: Interested candidates can share their updated CV to: hrjamal.hotels@gmail.com

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