Job Detail

Job Responsibilities

Job Description

We are looking for a friendly, professional, and well-organized Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for guests and will be responsible for providing excellent customer service and ensuring smooth front desk operations.

Key Responsibilities

Welcome and check-in/check-out guests in a courteous manner

Handle reservations, cancellations, and room allocations

Answer phone calls, emails, and guest inquiries professionally

Manage guest complaints and resolve issues efficiently

Maintain accurate guest records and billing information

Coordinate with housekeeping and maintenance departments

Process payments and prepare invoices

Ensure reception area is clean and presentable

Follow hotel policies and security procedures

Provide information about hotel services and local attractions

Requirements & Qualifications

High school diploma or relevant qualification (Hotel Management preferred)

Previous experience as a receptionist or in hospitality (preferred)

Good communication skills in English (Arabic is an advantage)

Pleasant personality and professional appearance

Strong customer service and problem-solving skills

Basic computer knowledge (MS Office, hotel management systems)

Ability to work in shifts, weekends, and holidays

Good organizational and multitasking skills

Ability to work under pressure

Skills Required

Excellent verbal and written communication

Time management

Attention to detail

Teamwork

Customer-focused attitude

Conflict resolution skills

Salary & Benefits

Competitive salary (based on experience)

Accommodation / Transport (if applicable)

Medical insurance

Annual leave and air ticket (as per UAE labor law)

Career growth opportunities

How to Apply

Interested candidates may send their CV to:

📧 george.inzeed@gmail.com

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