Job Detail

Job Responsibilities

ROLE AND RESPONSIBILITIES
• Handles all the work related to his/her assigned maintenance project(s) and ensures that they are executed in accordance with client’s specifications.
• Handles smooth operation of the managed services project, coordination with client, and OHS & Quality representatives.
• Ensures that the O&M Contract is fully read & understood.
• Ensures preventive maintenance is planned, executed, monitored and follows up with issues found till closure.
• Ensures Corrective maintenance executed as per process.
• Ensures all KPI’s related to fuel, PM, CM, NOC, Spares & Consumables are achieved as per O&M contract.
• Ensures the internal software of O&M (I-TSM & M-ITSM) are implemented fully and all the activity related to O&M is recorded in the system.
• Ensures monthly reconciliation of PM, CM, Extra Work, Fuel, and SLA with client.
• Communicates and agrees with the client for penalties, warnings, etc. in case violation of SLA and plans for improvement to minimize penalties or SLA violation.
• Inspects the quality of the equipment and undertakes site inspection to determine if they are complying with government regulations, client requirements and industry standards.
• Analyzes resources requirements and acquires, monitors, and makes suggestions or improvements accordingly. (Resources include but not limited to Human, tools, equipment and transportation).
• Evaluates field staff and the quality of work through personal inspections and other means.
• Arranges internal and external scheduled meetings (as per O&M project requirement) covering all areas from quality, status, progress, logistics and reporting based on SLAs and KPIs, and suggests improvements.
• Demonstrates the ability to think critically and proactively, anticipates risks and prepares solutions in advance.
• Coordinates with the O&M Supervisor and other concerned staff for analysis, reporting, and improvement plans in accordance with client and SLA requirement.
• Prepares annual O&M budgets for his/her operation and shares with his/her direct supervisor.
• Monitors costs and ensures expenses are within allocated budget.
• Ensures that all client reports are submitted on timely manner, agreed and acted.
• Follows up on client’s payments and reports status to the MS Head according to internal procedures.
• Supervises and follows up on all documentation related to the O&M project.
• Coaches and develops the O&M Supervisors and teams assigned to him/her.

QUALIFICATIONS REQUIREMENTS
• 7-10 years in field work or relevant experience (Active & Passive maintenance).
• A Multi-tasker that is well organized and can work well under pressure.
• A Team leader that can negotiate.
• A Decision maker that can work independently and is comfortable with handling multiple projects with strict deadlines.

EDUCATION REQUIREMENTS
• Bachelor’s degree in electrical, Telecom or IT (Engineering) or related field.
• HND with 5 years managerial experience.

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