Job Detail

Job Responsibilities

1. JOB SCOPE

A General Manager (GM) may be responsible for overseeing the entirety of an organisation’s operations or may be in charge of a certain department or set of departments.
It is the responsibility of the General Manager to ensure that company goals are met in a timely fashion by efficiently and effectively managing personnel and resources.
The person holding this position must have excellent multi-tasking, organisational, interpersonal and leadership skills, as well as a thorough knowledge of the hospital and related finances.
The functions performed by a GM are mainly concerning day to day operations. They are responsible to resolve any ethics crisis, which may occur in the working environment.
The position of a General Manager requires persons who are highly responsible, effective, confident, and capable.
General Managers may perform duties in keeping with the management of the business’ expenditure and revenue elements.
At Serene Psychiatry Hospital, the General Manager is responsible for the day-to-day nonclinical operations of elements & departments of the hospital, in conjunction with the CEO and Medical Director of the hospital.

2. PRIMARY ACCOUNTABILITIES


I) Management Responsibilities

• Work side by side with the Senior Management in ensuring the hospital always adheres to the local and International standards it has set for its daily operations.
• Has a working knowledge of National Health Regulatory Authority (NHRA) Standards as they apply to the role and comply with associated protocols for implementing and maintaining respective standards.
• Assist the Chief Executive Officer (CEO) & Medical Director (MD) in overseeing the continuous development of the different departments of the hospital.
• Maintaining awareness of the business context and company profitability including budgetary control issues.
• Review financial statements and data on regular basis.
• Utilize financial data to plan various processes to improve overall profitability.
• Prepare and control operational budgets of the different departments of the hospital.
• Must approve the planned inventory requests of each department and finalize procurement orders.
• In coordination with the CEO and MD, plan effective strategies for the financial well-being of the hospital.
• Improve processes and policies in support of organizational goals.
• Formulate and implement departmental and organizational policies and procedures to maximize output.
• Monitor the hospital staff’s adherence to rules, regulations, and procedures.
• Plan the effective use of human resources for each respective department of the hospital in consultation with the Medical Director. This plan will be approved by the CEO.
• Organize recruitment and placement of required staff as and when required.
• Establish organizational structures within the hospital to make sure proper authority is provided and delegation of specific tasks are always authorized.
• Approve work schedules of all hospital staff as per the requirements of the Hospital’s needs.
• Monitor and evaluate performance of the different departments and the quality of the staff member’s productivity.
• Work with the Quality Committee to analyse and track all established Key Performance Indicators (KPI) within the hospital. Improvements to processes will be based on the results of the KPI’s.
• Ensure quality of medication and equipment is always up to standard.
• Manage the maintenance of equipment and machinery in coordination with the Maintenance department.
• Support the development of hospital staff with the intention to maximise their potential.
• Ensures there is a standardized process for effective communication & documentation between the different departments in the hospital.
• Monitor, manage and improve the efficiency and effectiveness of important departments such as Information technology (IT), Human Resources (HR) and Finance departments.
• Plan with the CEO and support different special promotions and marketing activities related to the services offered by the hospital.
• Responsible for management of medical gases
• Complaint manager is responsible for complaints, approving corrective actions and ensuring patients / family & staff satisfaction.
• Microbiologist team member of IPC committee & assisting IPC team in implementing IPC practice.

II) Risk & Compliance Manager Responsibilities

• Assist business lines in documenting the controls related to all relevant risk, compliance with laws and regulations, established compliance programs, internal controls and operational processes
• Reviews regulations, accounting principles and new pronouncements to ensure they are incorporated into audit procedures and disseminated to the audit team
• Develop and/or enhance management reporting (heat maps, dash boards)
• Evaluate the resulting Compliance risk profile and trending overtime of business lines, Business Segments, Legal Entities
• Manage Key Risk Indicator (KRI) program and lead quarterly update process
• The Operation Manager(OM) will be responsible for delivering executive status reporting
• The OM will partner with Business Leads and Systems Leads, other organizational and enterprise partners, to successfully execute end to end project activities
• Participate in pursuit efforts
• Plan and manage internal audit reviews/projects of business (i.e., financial, operational, compliance)
• Includes planning of the audit approach and scope, preparation of an audit program, determination of the auditing procedures to be used, identification of specialists needed


III) General Responsibilities

• Ensures all communication with patients, is always professional and friendly.
• Make recommendations for improvement of services based on observation & patient feedback.
• Assist the Management and senior staff in implementing improvement measures related to relevant KPI’s.
• Assist in auditing the required measures implemented to ensure correct compliance.
• Works with the clinical team comprising of Doctors/Physicians, nursing department and the Administration Office to ensure the Patient is always provided a friendly environment.
• Attends meetings, as and when required.
• Assist in training new employees.
• Maintain full awareness of and compliance of Occupational Health & Safety regulations.
• Participate in Hospital Quality Improvement activities.
• Be aware of all policies, procedures and action plans put in place by Hospital Management for all Hospital Emergency Scenarios e.g., fire, bomb threat etc.
• Performs other tasks and duties within the scope of knowledge, skills and experience required for the post, as assigned by the immediate Manager/supervisor.
• Responsible of managing internal and external communications in the hospital.
The contents of this job description are not intended to be a comprehensive list of all duties involved and consequently, the pos

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